Please note - for customers living in remote areas, differing delivery methods may be required. If this is the case, we will contact you prior to processing your order to discuss delivery options and prices.
Shipping is $10 flat rate.
Please note - for customers living in remote areas, differing delivery methods may be required and the above shipping rate may not apply. If this is the case, we will contact you prior to processing your order to discuss delivery options and prices.
Sorry, we only ship in NZ.
Delivery takes approximately 2-3 business days. Delivery details will be provided in your order confirmation email.
Please note - due to increased courier demand there may be delays to deliveries.
You’ll receive an email from us when your order has been shipped.
No, we only ship to residential and business addresses
We always aim to make sure our customers love our products, so to make sure you are happy with the final colour of the paint you choose, we recommend you order a test pot first, as we don’t accept returns of tinted paint if you change your mind.
Non tinted paints, other liquid items and accessories can be exchanged or refunded within 30 days, provided they are unopened, unused, and in original condition and accompanied by your transaction receipt.
If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
To arrange an exchange or return, contact us directly via live chat at dulux.co.nz or call us on 0800 800 424 or email us at firstname.lastname@example.org and we’ll take you through the process.
30 days providing it is a valid product to return.
Received the wrong product? Product damaged in transit? Issue with your order? We’re here to help make it right. Simply contact our Customer Services team on 0800 800 424 for assistance.
Return shipping to the nearest Dulux location (to be advised by our Help & Advice team) is to be arranged and paid for by the customer. We recommend that you return the product via tracked postage and require that you pre-pay all postage. You assume any risk of lost, stolen or damaged goods during transit and therefore we recommend that you insure your parcel. Dulux will not be responsible for parcels lost, stolen or damaged in transit.
Original shipping fees are non-refundable.
When purchasing paint it’s important to check the spread rate of the product. A lower spread rate means that the coverage of the product won’t be as thick, meaning that more coats will be required.
As a general guide one litre of Dulux Wall, Dulux Trim or Dulux Ceiling paint covers approximately 16m2, while one litre of Dulux Primer will cover approximately 14m2.
You can test your favourite colours at home with a 100ml sample pot or Colour Swatch to get the most accurate representation of the final result. Choose from thousands of colours from the Dulux Colours of New ZealandⓇ range.
Most Dulux New Zealand water-based paint is made in Wellington. We get our oil and solvent based paints from our Dulux factories in Australia.
The higher the sheen level in a Dulux paint, the higher the shine. Want a high gloss look? Choose a high sheen level. The higher the shine, the more durable. To help you choose the right sheen level for you, here’s a handy guide.
Matt Finish: Matt paint with its low light reflection provides a sophisticated finish that helps to hide surface imperfections.
Low Sheen Finish: Low sheen paint forms a velvety finish that is hard wearing, is easy to keep clean, and is commonly used on walls.
Semi Gloss Finish: The mid-level sheen of Semi Gloss is a finish that works well on walls or on doors and skirting boards.
Gloss Finish: Gloss paint has a high reflective finish and is durable and easy to clean.
Dulux is here to help you. You can email us at email@example.com or try live chat and we’ll get back to you as soon as possible.